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A certain amount of employee turnover in an organization is natural and in many ways can be good for business. New employees can bring fresh strategies and new ideas into a company and create a renewed sense of excitement and possibility. Conversely, losing a key employee can have a devastating impact in terms of lost experience and leadership that may difficult to replace.

The key is to control the rate of employee turnover because every time you interview, hire, train, and exit an individual important internal resources are being diverted from the primary goals of customer service, generating revenues, and increasing profits.

Program Highlights

• How employee turnover impacts the bottom line
• Understanding the job you are hiring for
• Basic interviewing techniques
• Preparation - asking the right questions
• Identify key employees
• Measuring performance and addressing problems